MINISTRY`S SERVICE CHARTER
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SERVICE STANDARDS |
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Services Rendered |
Client Requirements |
User Charges (K) |
Time lines |
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· Reception service · Switchboard
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Cooperation from clients |
Free |
5 minutes Ringing not more than 5 times |
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Provision of public relations services |
Appointment, letter, call, questionnaire |
Free |
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Provision of feedback to clients(correspondence) |
Relevant documents |
Free |
5 to 10 working days |
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Provision of technical and policy advice on; · Long and medium term national development strategies · Monitoring and Evaluation · National Budget · Public enterprises’ financial compliance · Internal audit · Best practices on donor financing · Population · Financial sector · Pension · Public Sector Investment · National Social Support Programmes · Financial Management
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Appointment, letter, call |
Free |
2 hours to 5 working days |
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Provision of information and data on; · Government Finance Statistics · Budget and Expenditure · Fiscal framework · Macroeconomic and social data · National Development Strategy /Reviews · Risk management and internal controls · Public Expenditure Reviews · National annual food security forecast · Monitoring and Evaluation · Public Sector Investment
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Formal letter, email, phone call |
Free |
1 working day |
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Response to client and service providers on; · Payments · Complaints |
All valid documents |
Free |
5 working days |
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Provision of Financial Services · Payment of salaries
· Payment of Pensions
· Payment of gratuities
· Opening of Bank Accounts for MDAs · Processing payments for MDAs · Submission of Financial Statements · Resolution of IFMIS problems |
All relevant documents All relevant documents All relevant documents None
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Free Free Free Free Free Free
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27th of every month 14th of every month 6 months 3 days 3 days 31st October every financial year 5 working days |
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Provision of budget ceilings to MDAs |
None |
Free |
End of February |
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Provision of funding to MDAs
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Cash flows |
Free |
10th of every month 15th of every month 15th of every month 15th of every month |
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Processing of virement warrants |
Virement application |
Free |
10 working days |
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Project appraisal |
Project proposal |
Free |
20 working days |
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Processing of donor funds withdrawal applications from MDAs |
Application forms |
Free |
5 working days |
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Process payments instruction for external loans |
Bills |
Free |
5 working days before due date |
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Provision of the Economic and Fiscal Policy Statement
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None |
Free |
1st April
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Provision of budget documents · Budget statement · Economic report · Financial statement · Output Based/Programme Based · Detailed budget
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None |
Free Free Free Free Free
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May May May May May |
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Processing of concessions |
Application letter |
Free |
5 working days |
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Provision of notification of arrival for technical assistants |
Application letter |
Free |
2 working days |
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Processing of applications for work permits |
Application letter |
Free |
2 working days |